Last updated: May 2026
Cooled Solutions values your privacy. In this statement, we explain which personal data we collect, why we do so, how we protect it, and what rights you have.
1. Who are we?
The party responsible for data processing is:
Cooled Solutions
Strandweg 20e, 1976 BS IJmuiden
KvK: 80552900
Email: info@cooledsolutions.nl
2. What data do we collect?
We only collect the data necessary to provide our services:
- Name, company name, contact person
- Address, billing, and delivery addresses
- Phone number and email address
- KvK and VAT number (for business customers)
- Order history and payment details (processed by payment providers)
- IP address and browsing behavior on our website (via cookies, see cookie policy)
3. What do we use your data for?
- Processing and delivering your orders
- Sending order confirmations, invoices, and track & trace information
- Customer service and answering questions
- Improving our website and services
- Complying with legal obligations (such as fiscal retention requirements)
- Marketing and newsletters — only with your consent
4. With whom do we share your data?
We only share your data when necessary for executing the agreement or when legally required. Our processors include:
- Carriers (PostNL, DPD, and specialized transporters) for delivery
- Payment providers for processing online payments
- Our accounting and auditor for administrative processing
- Shopify as the platform provider for our webshop
We have data processing agreements with all these parties in accordance with the GDPR.
5. How long do we keep your data?
We do not keep your data longer than necessary. For customer data and orders, the statutory fiscal retention period of 7 years applies. Newsletter subscriptions are kept until you unsubscribe.
6. Security
We take appropriate technical and organizational measures to protect your data against loss or unlawful processing. Our website uses SSL encryption, and access to personal data is internally limited to employees who need it for their work.
7. Your rights
You have the right to:
- Access the data we process about you
- Request correction or deletion of your data
- Object to processing or request restriction of processing
- Receive your data in a common format (data portability)
- Withdraw given consent
- File a complaint with the Data Protection Authority
Send a request by email to info@cooledsolutions.nl. We will respond within one month.
8. Cookies
For information about the cookies we use, see our cookie policy.
9. Changes
We may update this privacy statement from time to time. Important changes will be communicated via our website or by email.